FREQUENTLY ASKED QUESTIONS

Great question. The simple answer is that we have a passion for photography and do our best to make sure that your photography experience with us is as fun, creative and relaxing as possible. We pride ourselves on creating beautiful photos that you can treasure for a lifetime and we also provide a wide range of products that you will love.

We totally understand that sometimes people are unable to attend due to being unwell especially in recent times. If this is the case then please let us know as soon as possible and we will move you appointment. It’s always better that we know even if it’s on the day as we have a customer waiting list that we can utilise.

This is a popular request and as a result we have created packages that include digital files. The digital files can be purchased in two formats, the cheapest being our social media files that can be used on social media and printed up to a 10×8 size. The other option is full format files which can be printed larger than this.

Due to the popularity of our photography sessions we require a refundable deposit of £25 to ensure your date and time is confirmed. This deposit is returned to you on your viewing appointment or alternatively can be used towards any photos you may purchase. We also have a 48hr cancellation policy. This then allows us the option to rebook your appointment for another customer.

This usually will be between 2-3 weeks. We will go through each of the final photos for your cinematic viewing to elevate them further. Additional art work can be arranged on any purchased photos.

You can expect to see around 70 photos at your viewing appointment.

We ask that you allow up to 1 hour for your viewing. It doesn’t always last an hour but we like to allow enough time. We also recommend if possible that you don’t bring along your children as this allows you to relax and enjoy your viewing. Also there is not much for the children to do during the viewing. However, if you have no other option then please feel free to bring them along.

Absolutely! We will offer special prices that will only be available on your first viewing appointment and will not be available online or at any subsequent viewing appointment.

We accept most major credit and debit cards but feel free to contact us to check. We do also offer short term payment plans which can be quite useful. This means you can spread you purchase over 2, 3 or 4 months.

We own the full copyright to the photos. However depending on your order we can provide you with permission to reprint but (NOT EDIT OR AMEND PHOTOS)

Our white glove service is a little extra detail that we feel is important and means that from the moment your ordered photos have been processed we will use white gloves when handling them to prevent finger prints. After all no wants fingerprints on their new photos.

Unfortunately this is a no no. As I’m sure you can appreciate you are coming to ourselves to have us take your photos in our studio. It is similar to going into a restaurant and using their tables and surrounding but bringing your own food and drink, which again is a no no.

There is a small area of parking at the mill, however there is a charge for parking depending on the length of your stay. Please check out the parking signs in the car park.